The Charleston Coliseum & Convention Center / Municipal Auditorium Board (CCCC) and Management Team is closely monitoring policy changes from the Centers for Disease Control and Prevention (CDC), City Government, state and federal mandates to make changes to this working document as necessary from recommended protocols.
The Charleston Coliseum & Convention Center is dedicated to ensuring the safety of all guests and staff. A number of processes have been implemented to combat the spread of COVID-19 and promote healthy best practices for all future events.
Touch Point Cleaning
Members of our staff will frequently clean all public touch points throughout the facility frequently and thoroughly.
Hand Sanitizer Stations
hand-sanitizing stations are placed in common areas.
Informational signs on hygiene best practices & alternatives to shaking hands will be places throughout the facility.
Directional floor markings and reduced elevator passenger capacities will support social distancing efforts at all times.
CLEAR BAG POLICY
We recommend clear bag (no larger than 12"x12"x6") or one small clutch purse, with or without handle or strap (no larger than 9”x 5”) for personal items. All bags and items will be searched. To avoid additional touch points, patrons are strongly encouraged to leave unnecessary items at home
CHARLESTON COLISEUM & CONVENTION CENTER
RECOVERY AND RESILIENCY GUIDELINES
At the Charleston Coliseum & Convention Center (CCCC) we care deeply about our employees, community, clients and guests. When we modified operations in March, we did so in the best interest of our community and clients.
Currently, Charleston, WV is well positioned relative to many other regions. The strong support of the tourism, leisure, and hospitality sector places our community at an advantage. Our collaboration and adherence to the most recent and up to date CDC Guidelines, federal guidelines and the Comeback Plan from Governor Jim Justice has enabled the CCCC to host events.
This plan presents what we will do to keep our guests, employees, and community safe. Each division and Service Partner may have their own customized set of procedures, even more detailed than the summary presented here. This plan relies on the best available science and research on sanitization methods, in consultation with Kanawha County’s Health Department.
We will continue to refine and update this plan with the CCCC Board of Directors and experts provide us more advice and we will work with each client to review their event and attendee guidelines.
RECOVERY AND RESILIENCY SIX STEP PROGRAM
The Charleston Coliseum & Convention Center (CCCC) presents the following guidelines to keep our guests, employees, and community safe during schedules trade shows, conventions and events as we incrementally host modified events.
The CCCC will implement a six-step program for a phased approach:
- Follow City Administration recommendations for economic resiliency.
- Observing and following event gathering recommendations under the most recent and up to date CDC, county, state, city and federal guidelines.
- Adherence to the phased approach of federal regional gating criteria before proceeding to incrementally host modified events with transparent information accessible to the public and clients on the CCCC website.
- Assuming that we are still in line with the scientific benchmarks, slowly begin to host modified events in phases with new and extensive safety measures. Monitor the data daily. If we need to, marginally pull back or move forward.
- CCCC employees will be wearing masks and gloves, depending on their work assignments. Wearing a mask and gloves is uncomfortable, but it allows the
- Increasing cleaning and disinfecting efforts on all high-touch areas throughout the facilities.
HEALTH AND SAFETY GUIDELINE
The health and
safety of our employees and guests is our number one priority. These guidelines pertain to all CCCC
employees and Service Partners.
The CCCC Event
Coordinators will work with Event Planners on the guidelines for specific
events and participants. In public
areas, practice physical distancing by standing at least six feet from other groups of people while standing in
lines, using elevators or moving around the property. Table rounds, chairs, seating
areas and other physical layouts will be arranged to ensure appropriate
distancing. Employees will be reminded not to touch their faces and to practice
physical distancing by standing at least six feet away from guests and other
employees whenever possible. All meeting rooms will comply with, or exceed,
local or state mandated occupancy limits. Non-contracted spaces will be
monitored by staff. No handshakes.
dispensers, touchless whenever possible, will be placed at key guest and
employee entrances and contact areas such as reception areas, entrances,
stairs, elevator, escalator landings in CCCC public spaces.
Public Spaces and Communal Front of the House Areas
The CCCC staff
conducts daily cleaning of all door handles throughout the facility. The
frequency of cleaning and sanitizing has been increased in all public spaces
with an emphasis on frequent contact surfaces including countertops,
escalators, elevators, and elevator buttons, vending machines, door handles,
public bathrooms, ATMs, stair and escalator handrails, dining surfaces, all
seating areas and tables.
Front of the House Signage
hygiene reminders will be placed throughout the property including the proper
way to wear, handle and dispose of masks. Posted signage and electronic signs
will also be used for messaging and communication.
Back of the House Areas
of cleaning and sanitizing will be increased in high traffic back of house
areas, with an emphasis on the employee break rooms, employee entrances,
control rooms, employee restrooms, loading docks, offices, kitchens, service
desks and back of house rooms.
If we are
alerted to a presumptive case of COVID-19 at the CCCC, we will work with the
Kanawha County Health Department to follow the appropriate actions recommended.
are vital for an effective sanitation and health program
Employees are instructed to stay home if they
do not feel well and to contact their supervisor if they notice a coworker or
guest with a cough, shortness of breath, or other known symptoms of COVID-19.
Employees who are exhibiting any of the symptoms of COVID-19 on property are
instructed to immediately notify their supervisor.
All employees will receive training on COVID-19
safety and sanitation protocols with more comprehensive training for our teams
for minimal contact for cashiers and other services provided by the CCCC including
food and beverage, event operations, exhibitor services and security.
Pre-Shift & Timekeeping
Employee pre-shift meetings will be conducted
virtually or in areas that allow for appropriate physical distancing between
employees. Larger departments will stagger employee arrival times to minimize
traffic volume in back-of-house corridors and service elevators. Hand sanitizer
will be available at each time clock location and employees will be required to
sanitize their hands after clocking in. Our management team will ensure
constant communication and proper PPE and sanitation procedures are followed
and updated per the latest expert guidance.
CCCC SANITATION AND CLEANING PROTOCOLS
The top priority for the CCCC is protecting employees, clients and the community. An essential element of our cleaning strategy includes the introduction of two forward-thinking cleaning solutions and the continued use of industrial strength scrubbing machines for coliseum and exhibit halls. The CCCC uses cleaning and disinfecting products and protocols that meet EPA guidelines and are approved for use and effective against viruses such as VirexTB (#70627-24), Oxivir (#70627-56), Vital Oxide (#82972-1) and PH7Q (#10324-141).We are working with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and the necessary PPE.
Cleaning Systems The CCCC is using electrostatic sprayers with EPA approved disinfectant and ozonated water as a cleaning agent on an as needed basis within the facility.Our staff will continue our routine cleaning protocols while adding in an additional deep cleaning process each day in areas of the facility that are being utilized.Common areas and heavily touches surfaces will be disinfected several times each day while events are taking place. This process will be enhanced by the use of foggers which will be used to fog out restrooms, offices and high traffic spaces.
Industrial Grade Scrubbing Machines The CCCC utilizes industrial powered machines to sanitize and scrub coliseum and exhibit hall floors. The M70 Ride-On Sweeper-Scrubber and Tennant Ride-On Floor Scrubber machines deliver exceptional sweeping and scrubbing technology and is used to clean coliseum and exhibit hall floors after every event. These heavy-duty floor scrubbers are engineered with innovative features and substantial scrubbing power for heavy-duty, edge-to-edge cleaning in exhibit halls. The machine electrically infuses water with oxygen bubbles to create highly oxygenated water to attack and break down the dirt into small particles that is easily pulled away by the scrubber’s pad –without the use of harsh cleaners.
Hand Washing Areas There are 174 restroom sinks at the CCCC that are equipped with germicidal antibacterial soap. Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All CCCC employees have been instructed to wash their hands, or use hand sanitizer when a sink is not available.
Hand Sanitizing In addition to the 38 Purell hand sanitizer stations, the CCCC is also incorporating environmentally friendly solutions into their sanitation strategy, by securing an additional new line of hand sanitizers.
CCCC Administration Office
Employees will utilize very well-spaced workstations to ensure separation between employees whenever possible.
CCCC SERVICE PARTNER SANITATION POLICIES Additional protocols are under review and will be added and modified as developed for all Service Partners.
CENTERPLATE FOOD & BEVERAGE
Cleaning & Sanitizing Protocol
- Centerplate will continue to monitor and plan for its return to work. All equipment will be sanitized daily.
- Centerplate will follow all mandated CDC, federal, state, and local guidelines and/or restrictions for service stations, service carts, beverage stations, counters, handrails, dining tables, bar tops, stools and chairs and trays to be sanitized
- POS terminals will be sanitized between each use, before, and after each shift.
- Centerplate has employee screening upon arrival for all staff that includes the state mandated questionnaire.
- Centerplate has created a Centerplate Corporate Response Team with support from all facets of its operations focused on safety, purchasing and servicing guests in a new environment, and preparing to return to work.
- Centerplate has a full time sanitation manager currently on the team and will work closely with local health department teams to implement necessary local and county safety measures.
- Centerplate has been securing PPE equipment for team members to ensure they have the right safety measures in place when they return to work.
- Centerplate plans to offer new presentations, service styles and new vessels, along with modified menus to suite guests changing needs and reflect product availability.
- Centerplate plans for sanitizer stations at all point of service and banquet service locations.
- New receiving protocols are being implemented as directed by state guideline
TICKETMASTER EVENT INFORMATION
The Charleston Coliseum & Convention Center is partnering with Ticketmaster to address all fan questions regarding the cancellation and rescheduling of our live events. Your safety is our #1 priority.We thank you for your patience as we work through this unprecedented time.