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ACCEPTED METHODS OF PAYMENT
Cash, MasterCard, Visa, American Express, and Discover are all accepted methods of payment at the Charleston Coliseum & Convention Center.
Company checks are accepted for group ticket orders only.
ACCESSIBILITY
The Charleston Coliseum & Convention Center reserves seating for guests with visual and mobility impairments. To ensure we provide the best service, contact our Ticket Office directly to discuss and identify any needs and/or concerns you may have. If special ADA accommodation is required, contact our Ticket Office directly at least 72 hours prior to the start of the event.
There is ADA / accessible seating on the concourse level of the Coliseum. Accessible seating is available on a first come first serve basis.
UNIVERSAL CHANGING SPACE
Located inside the ULTRA LOUNGE, the private space ensures that individuals with disabilities, including those who use wheelchairs or require assistance with transfers, can use restroom facilities safely and comfortably. It is equipped with a wall-mounted, height-adjustable changing table, offering a dignified and secure environment for personal care.
CERTIFIED SENSORY ROOM
The Charleston Coliseum and Convention Center is KultureCity-certified sensory-inclusive venue
providing a welcoming environment for all . We provide a Sensory Room located near section 127 on the concourse of the Coliseum sponsored by Goodwill® Industries of Kanawha Valley, Inc
The sensory room located near Section 127 can be used by visitors who feel the need to decompress from the noise or are overwhelmed by the crowds. Being able to escape any form of over-stimulation makes it possible for people with sensory needs to enjoy the event just as much as everybody else. The quiet room is equipped with stimulating lights, fidgeting tools, and comfortable seating arrangements. In addition to the room and gadgets, the Coliseum staff members are trained and certified in sensory inclusion by KultureCity.
To enable guests with sensory sensitivities or challenges to more fully enjoy events at The Charleston Coliseum, the arena will provide sensory bags equipped with noise-canceling headphones, fidget tools, verbal cue cards, and weighted lap pads. These items are available now at the Customer Service Booth located near Section 127 .
Service AnimalMA ADA SeatingLittle Theater ADA CO ADA Stage 2019
ADDITIONAL FEES
When purchasing tickets, all tickets are subject to facility fees and when purchasing online, there are additional fees added. Generally, there is a Service Fee / Order Processing Fee and Delivery Fee.
ALCOHOL
The Charleston Coliseum & Convention Center follows the WV state law that prohibits the sale of alcoholic beverages to persons under the age of 21. To purchase alcohol, guests will be required to provide appropriate proof of age with valid identification.
The following policies have been established to promote the responsible and safe use of alcohol:
• Guests may not possess or purchase more than two (2) alcoholic beverages at a time.
• All concession stands and portable units will stop serving alcohol approximately thirty (30) minutes before the end of the event.
• Alcohol of any kind may not be brought into or removed from the Charleston Coliseum & Convention Center.
• The Charleston Coliseum & Convention Center administrative team reserves the right to confiscate any items, bottles and/or containers used to attempt to bring alcohol into the facility.
• The Charleston Coliseum & Convention Center administrative team reserves the right to refuse service to guests who appear intoxicated or who are disturbing other guests.
• Any guest who exhibits behavior that distracts, inconveniences or interferes with another guest’s enjoyment of the event may be removed from the Charleston Coliseum & Convention Center.
• Alcohol will not be served to any underage person or visibly impaired guest.
• Alcohol beverage sales may be curtailed or prohibited at the discretion of the Charleston Coliseum & Convention Center's administrative team.
ASSISTED LISTENING DEVICES (ALD)
Assistive Listening Devices are available upon at least thirty (30) days request prior to the start of the event. . These listening devices amplify information broadcast through our in-house sound system; they do not necessarily provide play-by-play service to a live event. To ensure we provide the best service, contact our administrative team directly to discuss and identify any needs and/or concerns you may have. If special ADA accommodation is requested, contact our administrative team directly at least thirty (30 ) days prior to the start of the event.
ATMS
For the convenience of our guests, we have several ATM machines located throughout the facility.
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BABY CHANGING STATIONS
Baby changing stations can be found in public restrooms located throughout the facility and in the 2 Nursing Rooms.
BAG SEARCHES
All guests may be subject to a search of their person and possessions when entering the Charleston Coliseum & Convention Center. We recommend clear bag (no larger than 12"x12"x6") or one small clutch purse, with or without handle or strap (no larger than 9”x 5”) for personal items. No backpacks are allowed To avoid additional touch points, patrons are strongly encouraged to leave unnecessary items at home. Guests should be prepared to open their bags for inspection and may be asked by security to shift and possibly remove the contents.
BICYCLES
The Charleston Coliseum & Convention Center encourages guests to utilize bicycle transportation when visiting. Two bike racks can be found near the entrances for bike parking. Please lock your bike while visiting.
BOOKING AN EVENT
The Charleston Coliseum & Convention Center has sales and event management team assist you with your booking needs. Please contact our office at (304) 345-1500 or email at:
info@charlestonwvciviccenter.com
BREASTFEEDING FRIENDLY FACILITY
The Charleston Coliseum & Convention Center provides a welcoming environment for mothers and provides “Nursing Stations” located near section 127 on the concourse of the Coliseum, sponsored by Goodwill® Industries of Kanawha Valley, Inc, and in the Convention Center Lower Grand Lobby.
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CAMERAS
At the request of the artists and management, professional cameras – specifically cameras with professional/detachable lenses and flash – are not permitted. The Charleston Coliseum & Convention Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during events.
CANCELLED OR POSTPONED EVENTS
In the event a ticketed performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Charleston Coliseum & Convention Centers website and social media. We will also send an email to the database of purchasers for that event, if contact information is available.
If an event is cancelled, refunds will be available at the original point of purchase. The paid ticket price will be refunded. Fees and charges associated with the ticket purchase may be retained.
If an event is rescheduled, tickets purchased for the original date will be honored at the new date. In most cases, refunds will also be available at the original point of purchase up until the new date has passed.
The Charleston Coliseum & Convention Center is not responsible for tickets purchased through unauthorized sources.
CHILDREN’S TICKETS
For most Charleston Coliseum & Convention Center events, children two (2) years of age and older require a ticket for admittance. Children under the age of two (2) will be allowed free entry; however, they are required to sit on the lap of a ticket holder. Family shows most often require a ticket for children age one (1) and older. Please see specific event details for more information on ticket age requirements.
COMPANION SEATS
Companion seats are available for all accessible seating areas.
CONCESSIONS
The Charleston Coliseum & Convention Center offers concessions for most public events. All food and beverage are provided by our in-house caterer, Distinctive Gourmet.
CREDIT CARDS
MasterCard, Visa, American Express and Discover are all accepted methods of credit card payment at the Charleston Coliseum & Convention Center.
CUSTOMER SERVICE
Our team at the Charleston Coliseum & Convention Center is committed to providing excellent service for our guests. Our event services team members are located throughout the facility if you have any questions. You may also visit the Ticket Office in the Clendenin Street lobby for additional guest services questions and information. For service issue assistance prior to or after an event, guests can email info@charlestonwvciviccenter.com.
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DIAPER BAGS
Diaper Bags are permitted into the facility. However please note that all bags are subject to search.
DIRECTIONS
Charleston Coliseum & Convention Center
From the East
From I-64 or I-77 take the Washington Street and Civic Center Drive exit (Exit 58C)
Continue straight on Pennsylvania Avenue
Turn Left on to Virginia Street
Merge to the far left lane immediately
Turn Left on to Civic Center Drive
Turn Left on Quarrier Street
The Center Parking Building entrance is on the immediate right
From the West
Take the Virginia Street exit (Exit 58B) on I-64
Stay to the right as you exit, this will put you on Virginia Street
Merge to the far left lane immediately
Turn Left on to Civic Center Drive
Turn Left on Quarrier Street
The Center Parking Building entrance is on the immediate right
Municipal Auditorium
The Municipal Auditorium is located on the corner of Virginia and Truslow Streets across from the Charleston Town Center Mall and next to the Federal Court House. The Auditorium is located two blocks diagonal from the Charleston Coliseum & Convention Center.
From the East
Take the Virginia Street exit (Exit 58B) on I-64
Stay to the right as you exit, this will put you on Virginia Street
Merge to the far left lane
This road leads directly to the Municipal Auditorium
From the West
From I-64 or I-77 take the Washington Street and Civic Center Drive exit (Exit 58C)
Continue straight on Pennsylvania Avenue
Turn Left on to Virginia Street
Merge to the far left lane
This road leads directly to the Municipal Auditorium
DONATIONS
Our team will be happy to review your request for donation or auction items for your charity or non-profit group.
DOOR OPENING TIME
For most events, doors open sixty (60) minutes prior to start time. This may vary by event. For specific information, please call our Ticket Office at 304-345-7469 or check the event specific page.
DRONES
For the safety of everyone at the Charleston Coliseum & Convention Center, the operation of drones, unmanned aircraft and remote-controlled aircraft at the Charleston Coliseum & Convention Center is strictly prohibited without the advance written consent of management.
DROP-OFF AND PICK-UP
Guests can be dropped off and picked up along our main access drive, which is located directly in front of the public entrance on Quarrier Street. There is also 15 minutes parking located right outside of our Box Office located on Clendenin Street.
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ELEVATOR
Elevators are located in both lobbies. The elevator in the ticket lobby provides access to the concourse level only.
EMERGENCY EVACUATION PROCEDURES
All Charleston Coliseum & Convention Center staff are trained in proper procedures for emergencies. In the event of an emergency, the Charleston Coliseum & Convention Center team members have been trained and instructed to assists guests in evacuating the facility. It is a good idea to identify emergency exits closest to your seat location. Guests are asked to remain calm and follow the instructions of the Charleston Coliseum & Convention Center team members and/or the public address announcer.
EMPLOYEE RECOGNITION
Our team at the Charleston Coliseum & Convention Center is committed to providing excellent service for our guests. Tell us more about your experience especially if you had a great interaction with our staff and/or a moment we went above and beyond. You can send your comments to info@charlestonwvciviccenter.com.
EMPLOYMENT
The Charleston Coliseum & Convention Center is dedicated to recruiting individuals with the skills, values, energy and enthusiasm to contribute to the continued growth and success of our venue. Our staff consists of dedicated, service-oriented professionals who are committed to our guests, our organization, our partners and each other. We offer an exciting, fast-paced wok environment with a customer-first mentality. Please go to www.charlestonwv.gov to view all of our available positions.
ELK RIVER DOCK
One of the hidden gems created from the newly renovated Charleston Coliseum and Convention Center is located below the main entryway. The facility now boasts a free access dock that the public can take advantage of when enjoying the river.
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FACILITY MANAGEMENT
The Charleston Coliseum & Convention Center is owned by the City of Charleston, WV and operates under the Charleston Coliseum & Convention Center / Municipal Auditorium Board. The CCCC Board is dedicated to delivering fun at all of its facilities and making memorable experiences for our guests. Guests who have satisfying and exciting experiences and memories at the facilities we manage will return again and again and will bring their friends with them.
FIRE ALARMS
Emergency warning systems are equipped with both audible and visual strobe alarms.
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GREEN INITIATIVES
Concerts, conventions, expos and meetings happen all over the country, but at the Charleston Coliseum & Convention Center, we are going GREEN. Our mission is to create, implement and enforce policies that minimize our impact on the environment. Our commitment includes the use of safe-cleaning products, reduced water usage, energy efficient lighting, recycling and streamlining the management of of our HVAC, lighting, power, elevators and escalators.
GROUP SALES
Specific shows/events allow group discounts at the permission of the event organizer. The number that is considered a group varies on a show-by-show basis. If you are interested in a specific show, please contact our Ticket Office directly at 304-345-7469.
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HOTELS / OVERNIGHT STAYS
The Charleston Convention & Visitors Bureau website lists a wide variety of accommodations from upscale full service to economy. The downtown area includes seven hotels that are within walking distance from the Charleston Coliseum & Convention Center. To see a full list of hotels please visit www.charlestonwv.com/places-to-stay.
HOURS OF OPERATION
TICKET OFFICE HOURS
Monday–Friday: 10:00 a.m. – 2:00p.m.
Saturday & Sunday: CLOSED except for event days , the Box Office will open 4 hours prior to the start of the event. Please check the event details or call
304-345-7469 as this is subject to change.
ADMINISTRATIVE OFFICE HOURS
Monday–Friday: 8:00 a.m.—5:00 p.m.
Saturday & Sunday: CLOSED
HOUSEKEEPING
Guests may contact the nearest Charleston Coliseum & Convention Center event services team member if there is a spill or housekeeping concern during an event.
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INTERPRETERS
Charleston Coliseum & Convention Center will provide interpreters to assist hearing impaired guests. All requests for interpreters must be provided to our administrative team directly at least thirty (30) days prior to the event.
Contact
304-345-1500
info@charlestonwvciviccenter.com
INFLATED PRICES
Charleston Coliseum & Convention Center does not provide tickets to companies such as “StubHub.com” or “Ticketsnow.com.” If tickets are not yet on sale for an event but you see tickets for sale on these sites, please note these sites are “speculating” that the sections they have listed will be available for them to sell. Re-sellers do not buy tickets themselves. They provide an online marketplace for ticket brokers or individuals looking to sell and consumers looking to buy.
The only authorized ticket sales locations for the Charleston Coliseum & Convention Center are:
Charleston Coliseum Ticket Office - located in our ticket lobby at the Charleston Coliseum & Convention Center.
Online at Ticketmaster.com - locate the event and select "See Tickets".
Avoid unintentionally buying tickets from ticket resellers (i.e. sources who resell tickets at many times the face value). Here are a few simple BUYER BEWARE tips:
• If you are purchasing online, purchase your tickets from Ticketmaster.com ONLY. Our venue official website (www.chaswvccc.com) redirects to Ticketmaster.com when you click the "Buy Tickets" link.
• Tickets may be posted for resale on Ticketmaster.com. These resale tickets are guaranteed because they are verified by Ticketmaster’s system.
• If you see unusually high-priced tickets or tickets for sale on a website other than Ticketmaster.com, you are most likely buying from an unverified second-party ticket reseller. If you buy from a second party seller, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if your ticket is found to be fraudulent.
• Customers with invalid tickets are welcome to purchase valid tickets at the Charleston Coliseum & Convention Center Ticket Office. Seating location and price based upon availability.
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JOB OPENINGS
The Charleston Coliseum & Convention Center is dedicated to recruiting individuals with the skills, values, energy and enthusiasm to contribute to the continued growth and success of our venue. Our staff consists of dedicated, service-oriented professionals who are committed to our guests, our organization, our partners and each other. We offer an exciting, fast-paced wok environment with a customer-first mentality. Please go to www.charlestonwv.gov to view all of our available positions.
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LOST & FOUND
During an event, you may inquire about lost or found items at our Ticket Office. For inquiries following an event, please call our Ticket Office at 304-345-7469 during normal administrative hours.
Lost & Found is open during administrative hours only. Items lost at prior events are held in a locked storage area for thirty (30) days and are then either disposed of or donated to an appropriate charitable organization.
The Charleston Coliseum & Convention Center cannot be held responsible for lost or damaged items including but not limited to any unattended property or equipment.
LOST, STOLEN OR DESTROYED TICKETS
Any lost or stolen ticket that was purchased online at Ticketmaster.com can be reprinted at our Ticket Office. The person who ordered the tickets along with the proper credit card and photo I.D will be required.
If you believe your ticket has been stolen, please contact our Ticket Office directly at 304-345-7469. We can replace your ticket with a new bar code and block the previous ones.
LOST CHILDREN & PERSONS
Guests should report missing persons to the nearest Event Service team member. Our team members will work with all persons, staff and law enforcement to reunite guests with their party.
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METAL DETECTION
At most major events, guests will be required to go through walk-through metal detectors or be subject to metal detection via wanding. To accommodate the additional time needed for these security procedures, guests are encouraged to arrive early to allow extra time and to travel light, as you may be subject to search.
MOBILE TICKETS
If you selected mobile tickets through Ticketmaster, load it on your phone prior to arriving at the Charleston Coliseum & Convention Center to make sure you can access your ticket on your phone.
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NOISEMAKERS
For the comfort of all our guests and to maintain the integrity of events, guests at the Charleston Coliseum & Convention Center are not permitted to bring in any type of noisemaker or musical instrument. This includes air horns, cow bells and any type of whistle.
NURSING MOTHERS
The Charleston Coliseum & Convention Center provides a welcoming environment for mothers and provides “Nursing Stations” located near section 127 on the concourse of the Coliseum, sponsored by Goodwill® Industries of Kanawha Valley, Inc, and in the Convention Center Lower Grand Lobby.
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ONLINE TICKET PURCHASES
There are several options for delivery when purchasing tickets online through Ticketmaster.com. These options may vary by event. Options include:
• UPS: Choose a 2-day, 3-day, or Saturday delivery (US only).
• US Mail: Ticketmaster will print your physical tickets and ship them to the address you provide. Please note that this option will include an additional delivery fee and takes 10-14 days.
• Will Call: Pick up your tickets at the Charleston Coliseum & Convention Center Ticket Office. You will be asked to present the card used to purchase tickets as well as a valid photo ID.
OUTSIDE FOOD & DRINK
Outside food or beverages of any kind - including alcoholic beverages - are not allowed to be brought into the Charleston Coliseum & Convention Center.
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PARKING
The Charleston Coliseum & Convention Center has two parking garages located on our property located off Lee Street and Quarrier Street. Handicap parking for guests with disabilities is available on each floor of both parking garages.
On event days, attendees are strongly encouraged to arrive early. Additional parking is usually available and recommended in the immediate area. Please be aware when many guests are expected in the vicinity of the Charleston Coliseum & Convention Center there will be a high volume of pedestrian traffic crossing streets leading to the facility. Please use caution.
POLICE & SECURITY
At most major events, for the safety and convenience of all Charleston Coliseum & Convention Center guests, police and/or security personnel are stationed throughout the facility. In the event of an emergency, guests should notify the nearest event service team member or security personnel.
PRE-SALES
Presales are often offered through an artist, sponsor group, venue, and/or media group to allow subscribers to purchase tickets before the general onsale. To sign up for an artist fan club, visit the artist website for instructions.
Sign up to be a Charleston Coliseum & Convention Center FIRST TO KNOW member and receive all the latest news and alerts regarding presales, on sales, discounts and special offers!
PROHIBITED ITEMS
For the safety of our patrons, artists, and employees, the following items have been deemed prohibited by the Charleston Coliseum & Convention Center administrative team and are not allowed in at any time. Any patron in possession of a prohibited item may be asked to surrender the item or return the item to your vehicle. In the event you choose to surrender your item, it will NOT be returned.
• Large Purse/Bag
• Tote Bag
• Backpack of any kind
• Outside Food/Drink
• Knitting Needles or Crochet Hooks
• Guns or Weapons of any kind
• Pocket Knives
• Knives of any kind
• Selfie Sticks
• Camera Cases/Bags
We recommend clear bag (no larger than 12"x12"x6") or one small clutch purse, with or without handle or strap (no larger than 9”x 5”) for personal items. All bags and items will be searched. To avoid additional touch points, patrons are strongly encouraged to leave unnecessary items at home
PUBLIC ADDRESS ANNOUNCEMENTS
Please be attentive of Public Address announcements at the Charleston Coliseum & Convention Center. In the event of an emergency, instructions for guests may be transmitted over the PA system.
PURSES
A Clear bag policy is in effect. Small purses may be permitted into the facility but a clear bag is recommended. Diaper bags are allowed and are subject to search. However large purses, totes and backpacks are prohibited. Please note that all all bags are subject to search.
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RAILINGS
For the safety of everyone, guests are asked to refrain from sitting, standing or leaning on the railings.
RE-ENTRY
At Charleston Coliseum & Convention Center ticketed events, once a guest exits the Charleston Coliseum & Convention Center, re-entry is strictly prohibited.
RESELLING TICKETS / SCALPING
The resale of event tickets on the grounds of the Charleston Coliseum & Convention Center is strictly prohibited. To avoid problems with counterfeit, stolen tickets, or inflated prices, please purchase your tickets at authorized locations. The only authorized ticket sales locations for the Charleston Coliseum & Convention Center are:
Charleston Coliseum Ticket Office - located in our ticket lobby at the Charleston Coliseum & Convention Center.
Online at Ticketmaster.com - locate the event and select "See Tickets".
RESTROOMS
All restrooms are equipped with accessible toilet stall facilities.
Universal Changing space is located inside the ULTRA LOUNGE, which ensures that individuals with disabilities, including those who use wheelchairs or require assistance with transfers, can use restroom facilities safely and comfortably. It is equipped with a wall-mounted, height-adjustable changing table, offering a dignified and secure environment for personal care.
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SCAMMERS & TICKET FRAUD
Charleston Coliseum & Convention Center does not provide tickets to companies such as “StubHub.com” or “Ticketsnow.com.” If tickets are not yet on sale for an event but you see tickets for sale on these sites, please note these sites are “speculating” that the sections they have listed will be available for them to sell. Re-sellers do not buy tickets themselves. They provide an online marketplace for ticket brokers or individuals looking to sell and consumers looking to buy.
The only authorized ticket sales locations for the Charleston Coliseum & Convention Center are:
Charleston Coliseum Ticket Office - located in our ticket lobby at the Charleston Coliseum & Convention Center.
Online at Ticketmaster.com - locate the event and select "See Tickets".
Avoid unintentionally buying tickets from ticket resellers (i.e. sources who resell tickets at many times the face value). Here are a few simple BUYER BEWARE tips:
• If you are purchasing online, purchase your tickets from Ticketmaster.com ONLY. Our venue official website (www.chaswvccc.com) redirects to Ticketmaster.com when you click the "Buy Tickets" link.
• Tickets may be posted for resale on Ticketmaster.com. These resale tickets are guaranteed because they are verified by Ticketmaster’s system.
• If you see unusually high-priced tickets or tickets for sale on a website other than Ticketmaster.com, you are most likely buying from an unverified second-party ticket reseller. If you buy from a second party seller, we cannot guarantee the validity of the ticket and you risk being denied admission, refunds and/or exchanges if your ticket is found to be fraudulent.
• Customers with invalid tickets are welcome to purchase valid tickets at the Charleston Coliseum & Convention Center Ticket Office. Seating location and price based upon availability.
SEE SOMETHING, SAY SOMETHING
"If You See Something, Say Something®" is a national campaign that raises public awareness of the indicators of terrorism and terrorism-related crime, as well as the importance of reporting suspicious activity to state and local law enforcement.
To report suspicious activity, say something to the nearest event service team member.
SELFIE STICKS
Selfie sticks are not permitted inside the Charleston Coliseum & Convention Center.
SERVICE ANIMALS
Trained guide dogs or service animals are permitted in the Charleston Coliseum & Convention Center. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog, that is individually trained to do work or perform tasks for the benefit of an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle.
SMOKING POLICY
The Charleston Coliseum & Convention Center does not allow the use of tobacco products in the facility. Tobacco products are defined as: chewing tobacco, cigarettes, cigarillos, cigars, electronic cigarettes, hookah, snuff, and snus. Smoking, including the use of cigarettes, e-cigarettes, vaporizers and other similar products, is prohibited inside the facility and will be strictly enforced. Exterior designated tobacco use areas are available for some events as well as ash and trash receptacles. Guest will be allowed to leave the facility and re-enter in order to use tobacco as long as guests remain inside the designated area.
SOCIAL MEDIA
Follow us on FACEBOOK
Follow us on TWITTER
Follow us on INSTAGRAM
SOLD OUT EVENTS
To find out if an event is sold out, please contact our Ticket Office directly at 304-345-7469.
If a show is not sold out, tickets are available for purchase before and during events. In most situations, the Charleston Coliseum & Convention Center Ticket Office will close approximately 3/4 of the way through a show.
SOLICITATION / LOITERING
Guests should be aware that the distribution of banners, business cards, booklets, commercial advertising, flyers, notices, posters, pamphlets, stickers, t-shirts and/or printed materials is prohibited at the Charleston Coliseum & Convention Center. Any guest who persists in solicitation while on the Charleston Coliseum & Convention Center property will be subject to ejection.
SENSORY ROOM
The Charleston Coliseum and Convention Center is KultureCity-certified sensory-inclusive venue
providing a welcoming environment for all . We provide a Sensory Room located near section 127 on the concourse of the Coliseum sponsored by Goodwill® Industries of Kanawha Valley, Inc
The sensory room located near Section 127 can be used by visitors who feel the need to decompress from the noise or are overwhelmed by the crowds. Being able to escape any form of over-stimulation makes it possible for people with sensory needs to enjoy the event just as much as everybody else. The quiet room is equipped with stimulating lights, fidgeting tools, and comfortable seating arrangements. The sensory bags contain noise-cancelling headphones and fidget tools. In addition to the room and gadgets, the Coliseum staff members are trained and certified in sensory inclusion by KultureCity.
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TICKET LIMITS
Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster, the Charleston Coliseum & Convention Center and/or the event promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number, and other information.
TICKETMASTER
Ticketmaster is the only official ticketing company associated with the Charleston Coliseum & Convention Center. If you are not purchasing tickets in person at the Charleston Coliseum & Convention Center Ticket Office or online at Ticketmaster.com, we cannot guarantee that your tickets will be legitimate. We strongly caution all buyers to be careful.
TICKET OFFICE
Tickets will be available for purchase at the Charleston Coliseum & Convention Center Ticket Office on the first day of ticket sales unless otherwise noted.
The Ticket Office is located in our Clendenin Street lobby at the Charleston Coliseum & Convention Center. Fifteen (15) minute parking is available directly in front of our facility while purchasing tickets.
Only tickets for events hosted at the Charleston Coliseum & Convention Center will be available for sale at the Charleston Coliseum & Convention Center Ticket Office.
TOBACCO
The Charleston Coliseum & Convention Center does not allow the use of tobacco products in the facility. Tobacco products are defined as: chewing tobacco, cigarettes, cigarillos, cigars, electronic cigarettes, hookah, snuff, and snus. Smoking, including the use of cigarettes, e-cigarettes, vaporizers and other similar products, is prohibited inside the facility and will be strictly enforced. Exterior designated tobacco use areas are available during some events as well as ash and trash receptacles. Guest will be allowed to leave the facility and re-enter in order to use tobacco as long as guests remain inside the designated area.
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UNIVERSAL CHANGING SPACE
Located inside the ULTRA LOUNGE, the private space ensures that individuals with disabilities, including those who use wheelchairs or require assistance with transfers, can use restroom facilities safely and comfortably. It is equipped with a wall-mounted, height-adjustable changing table, offering a dignified and secure environment for personal care.
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VIDEO RECORDINGS
At the request of the artists and management, professional cameras – specifically cameras with professional/detachable lenses and flash – are not permitted. The Charleston Coliseum & Convention Center reserves the right to examine and prohibit the use of any camera that conflicts with the policy set by the event. Audio recorders, video recorders and digital cameras with video capabilities are prohibited during events.
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WATER FOUNTAINS
Public water fountains and filling stations provided by WV American Water are located throughout the Charleston Coliseum & Convention Center.
WEAPONS & FIREARMS
Weapon and firearms are not permitted inside the Charleston Coliseum & Convention Center. See PROHIBITED ITEMS.
WI-FI
The Charleston Coliseum & Convention Center offers free public Wi-Fi for guests in public areas.
WILL CALL
Will Call is located in the Clendenin Street lobby of the Charleston Coliseum & Convention Center. Will Call opens 4 hours before the start of an event on the day of the scheduled event and will generally remain open throughout the event.
To pick up your tickets, you are required to present:
• Valid state or government issued photo ID such as a driver's license or passport.
• Credit card used to purchase the tickets.
• Confirmation number.
Will Call tickets will only be released to the person whose name appears on the Will Call envelope or whose name was provided in the Ticketmaster transaction. No person will be given tickets designated for another person without prior authorization. Name changes will not be accepted via the telephone and information regarding Will Call tickets will not be given out over the phone.